Guide
Referral bonus missing? Troubleshooting in Australia
Steps to take when an expected referral credit has not appeared yet.
In short: Start with the provider's referral status screen, confirm you used the correct link, and allow time for manual reviews before contacting support with screenshots.
Checklist before you panic
Verify the invite was applied at registration, ID checks cleared, and any minimum spend or funding rule was met within the stated window.
When to contact support
If the waiting period in the terms has passed, open a ticket with your signup email, referral code or link, and dates of key actions.
Does using a promo code block referrals?
Sometimes. Many providers reject stacking a public promo with a personal invite.